Contact Us

Need help with a product or an existing order? The Velunevia customer support team can assist with questions about porcelain, teaware, tableware, serveware, decorative objects, and home accessories, order updates, shipping information, returns, refunds, payments, privacy-related requests, and other service concerns.

Contact Velunevia

Velunevia is owned and operated by Zhengzhou Zelin Network Technology Co., Ltd.

Zhengzhou Zelin Network Technology Co., Ltd. is the seller of record for purchases made through velunevia.com and is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the website.

Brand Name: Velunevia
Website: velunevia.com
Legal Company Name: Zhengzhou Zelin Network Technology Co., Ltd.
Registered Address: Room 1002, 10th Floor, Unit 2, Building 13, Jinlanwan, No. 10 Jinbei Road, Huiji District, Zhengzhou, Henan, China
Customer Support Email: service@velunevia.com
Customer Support Days: Monday–Friday

We aim to respond to customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, or privacy-related matters may require additional review time.

When contacting us about an existing purchase, please include your order number and the email address used at checkout. This helps our team locate your order and assist you more efficiently.

If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos or videos showing the item, packaging, and shipping label where relevant. This will help us review the issue and provide an appropriate resolution.

Please contact us before returning any item. Our customer support team will review your request and provide the appropriate return instructions and return address for your order.

Please do not send returns directly to our registered business address unless our customer support team has specifically instructed you to do so. The return address applicable to your order may differ from our registered business address.

For additional information regarding return eligibility, return timeframes, refunds, and other conditions, please refer to our Refund Policy.