Payment & Security
Payment Methods
The payment methods available for an order are displayed during the checkout process. Available options may vary depending on the customer's location, selected currency, device, and the payment services enabled at the time of purchase.
Customers should select one of the payment methods displayed at checkout to complete their purchase.
Payment Authorization
All orders are subject to payment authorization, verification, and fraud-prevention review.
A payment provider, card issuer, bank, or other financial institution may require additional verification, decline a transaction, or place a temporary authorization hold in connection with an attempted purchase.
Velunevia does not control a payment provider's, bank's, or card issuer's approval decision, authorization process, hold period, or release schedule.
If a payment is declined or remains pending, customers may need to contact their payment provider or financial institution for additional information.
Checkout Security
Checkout is processed through Shopify and participating payment providers using security measures intended to help protect transaction information.
However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.
Customers are responsible for helping protect their own account credentials and should use trusted devices, browsers, and networks when completing a purchase.
Velunevia will not ask customers to send complete payment card details, passwords, or other sensitive payment credentials by email.
If you receive a suspicious communication claiming to represent Velunevia and requesting sensitive payment information, please contact us at service@velunevia.com before providing any information.
Pricing and Charges
Applicable product prices, shipping charges, taxes, discounts, and the total order amount are displayed during checkout before payment is submitted.
Customers are responsible for reviewing the order total before completing payment.
Any foreign exchange fees, currency conversion charges, bank fees, card issuer fees, international transaction fees, or similar charges, if applicable, are determined by the customer's payment provider or financial institution and are not controlled by Velunevia.
Currency
Product prices may be displayed in the currency available through the website or checkout experience.
Where currency conversion is provided by a payment provider, bank, card issuer, or other third party, the final exchange rate and any related conversion fees may be determined by that third party.
The amount shown on a customer's bank or card statement may therefore vary depending on the exchange rate and fees applied by their financial institution.
Discount Codes
Discount codes must be entered before checkout is completed and are subject to the terms, conditions, eligibility requirements, expiration dates, and limitations stated with the applicable promotion.
Unless expressly stated otherwise, discount codes may not be:
- Combined with other offers or promotions
- Exchanged or redeemed for cash
- Transferred
- Applied retroactively to previously completed orders
If a discount code does not apply successfully, customers should review the applicable promotion conditions before completing checkout.
Payment Issues
If you experience difficulty completing payment, please check that the billing and payment information entered during checkout is accurate.
Payment issues may also occur due to card restrictions, payment-provider verification, insufficient authorization, bank security controls, or other circumstances outside Velunevia's control.
If the issue continues, you may wish to contact your bank, card issuer, or payment provider before attempting the transaction again.
Contact Us
If you have any questions regarding payments, charges, discount codes, currency, or checkout, please contact us at:
Customer Support Email: service@velunevia.com
We aim to respond to customer inquiries within 1–2 business days.
When contacting us regarding an existing order or payment, please include your order number and the email address used at checkout, where applicable.
Business Information
Velunevia is owned and operated by Zhengzhou Zelin Network Technology Co., Ltd.
Zhengzhou Zelin Network Technology Co., Ltd. is the seller of record for purchases made through velunevia.com and is responsible for product sales, payment-related customer support, order processing, returns, refunds, and other transactions conducted through the website.
Brand Name: Velunevia
Website: velunevia.com
Legal Company Name: Zhengzhou Zelin Network Technology Co., Ltd.
Registered Address: Room 1002, 10th Floor, Unit 2, Building 13, Jinlanwan, No. 10 Jinbei Road, Huiji District, Zhengzhou, Henan, China
Customer Support Email: service@velunevia.com