Terms and Conditions

Last Updated: September 15, 2026

Scope of These Terms

These Terms and Conditions apply to purchases made through velunevia.com. By submitting an order through the website, you acknowledge and agree that your purchase is subject to these Terms and any other policies referenced or made available on the store.

Velunevia is owned and operated by Zhengzhou Zelin Network Technology Co., Ltd. The company is responsible for transactions conducted through velunevia.com.

Legal Company Name: Zhengzhou Zelin Network Technology Co., Ltd.
Registered Address: Room 1002, 10th Floor, Unit 2, Building 13, Jinlanwan, No. 10 Jinbei Road, Huiji District, Zhengzhou, Henan, China
Customer Support Email: service@velunevia.com

Product Information

We make reasonable efforts to present product descriptions, images, colors, dimensions, materials, availability, pricing, and related information accurately.

However, the appearance of porcelain, teaware, tableware, decorative objects, and home accessories may vary slightly due to screen settings, lighting, manufacturing variations, material characteristics, glaze variations, or other factors.

We reserve the right to correct errors, update product information, revise availability, adjust pricing, or cancel an affected order when reasonably necessary, including where information on the website is inaccurate, incomplete, or outdated.

Orders and Acceptance

After an order is submitted, you may receive an order confirmation. This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance of the order.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment failure, inventory limitations, pricing or product information errors, unauthorized resale activity, or legal or regulatory restrictions.

If an order is canceled after payment has been charged, an appropriate refund will be issued to the original payment method or another method permitted by applicable payment procedures.

Prices, Taxes, and Payment

Product prices, available payment methods, applicable taxes, shipping charges, discounts, and order totals are displayed during checkout before the purchase is completed.

By submitting payment information, you represent that you are authorized to use the selected payment method and that the information you provide is accurate and complete.

Additional bank fees, currency conversion charges, or payment-provider fees, where applicable, may be determined by third parties and are outside our control.

Shipping, Returns, Cancellations, and Refunds

Shipping, delivery, returns, cancellations, exchanges, and refunds are governed by the applicable policies published on velunevia.com, as well as any mandatory rights provided under applicable law.

Please review our Shipping Policy and Return & Refund Policy before making a purchase.

Promotions and Offers

Promotions, discounts, coupon codes, limited-time offers, and other special offers may be subject to additional eligibility requirements, time limits, product exclusions, usage restrictions, or other conditions.

We reserve the right to modify, suspend, or discontinue promotions or offers as permitted by applicable law.

Personal Use and Prohibited Activity

Products offered through the store are intended for lawful personal use unless otherwise expressly agreed by us in writing.

Unauthorized resale, fraudulent purchasing, abuse of promotions, misuse of store systems, interference with checkout processes, or other unlawful or improper activity is prohibited.

Limitation of Liability

To the fullest extent permitted by applicable law, Velunevia and Zhengzhou Zelin Network Technology Co., Ltd. shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to a purchase, order, product, transaction, or use of the store.

Nothing in these Terms is intended to exclude, limit, or restrict any rights, remedies, or liabilities that cannot lawfully be excluded, limited, or restricted under applicable consumer protection or other laws.

Governing Law

These Terms and Conditions and transactions conducted through velunevia.com are governed by the applicable laws of the People's Republic of China, subject to any mandatory consumer protection rights that may apply in the customer's place of residence.

Nothing in this section is intended to limit any rights that cannot lawfully be waived or restricted under applicable law.

Changes to These Terms

We may update or revise these Terms from time to time by posting an updated version on the website.

Any changes will apply prospectively unless otherwise stated or required by applicable law.

The version of these Terms posted at the time an order is placed generally governs that transaction, unless applicable law requires otherwise.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: service@velunevia.com

Business Information

Brand Name: Velunevia
Website: velunevia.com
Legal Company Name: Zhengzhou Zelin Network Technology Co., Ltd.
Registered Address: Room 1002, 10th Floor, Unit 2, Building 13, Jinlanwan, No. 10 Jinbei Road, Huiji District, Zhengzhou, Henan, China
Customer Support Email: service@velunevia.com