Shipping Policy

Last Updated: September 15, 2026

At Velunevia, we understand the excitement of receiving something new for your home. Shipping is an important part of our commitment to providing a reliable shopping experience. From secure packaging to dependable shipping partners, we aim to ensure your porcelain, teaware, tableware, decorative objects, and home accessories arrive safely and in good condition.

1. Order Processing

• Order Processing: Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.
• Estimated Delivery Times: Estimated delivery times vary by destination and shipping method. For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.

International delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions.

Shipping estimates are not guaranteed delivery dates. Available shipping options, costs, and estimated delivery times will also be displayed during checkout.

2. Shipping Times & Rates

We work with shipping carriers and fulfillment partners to provide a safe and efficient delivery experience.

• Standard Shipping: Estimated delivery within 5–12 business days after dispatch.
• Free Shipping Policy: Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.
• Shipping Costs: For orders below the free shipping threshold, shipping rates are calculated at checkout based on the delivery destination.

3. Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability, product type, and delivery destination.

As a result, items within the same order may occasionally be shipped separately.

4. Tracking Information

• Tracking Updates: Once your order has shipped and tracking information becomes available, a tracking number will be sent to the email address provided at checkout.
• Tracking Availability: Tracking information may take some time to update after a shipping label has been created. Carrier updates may vary depending on the shipping provider and destination.

5. Delivery Delays and Lost Packages

Delivery may occasionally be affected by carrier operations, customs review, weather conditions, transportation disruptions, holidays, remote delivery destinations, or other circumstances outside our reasonable control.

If your tracking information has not been updated for an extended period or your package appears to be significantly delayed or lost, please contact us so we can review the available carrier information and assist with the issue.

6. Damaged, Defective, Incorrect, or Incomplete Orders

Although we use appropriate packaging, unexpected issues may occasionally occur during transportation, particularly with fragile products such as porcelain, ceramic, glass, or decorative items.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly and provide your order number together with clear photos or videos of:

• The product
• The packaging
• The shipping label, where applicable

Where the issue is confirmed, we will provide an appropriate replacement, refund, return solution, or other suitable resolution at no additional cost to the customer.

Please keep the damaged item and original packaging until our customer support team has reviewed your request.

7. Delivery Information

• Address Verification: Please carefully review your shipping address before completing your purchase. If you notice an error, please contact us as soon as possible. We cannot guarantee that delivery information can be changed once order processing or shipment preparation has begun.
• P.O. Boxes: Some shipping services may have limitations regarding P.O. Boxes. Where applicable, providing a complete residential or business delivery address may help avoid delivery issues.

Customers are responsible for providing complete and accurate delivery information at checkout.

8. International Orders

Where international shipping is available, delivery times may vary by country or region.

Customs duties, import taxes, brokerage fees, clearance charges, or other local fees may apply.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not controlled by Velunevia.

Customs processing may also result in additional delivery time.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order status, please contact our customer support team:

Email: service@velunevia.com
Customer Support Days: Monday–Friday

We aim to respond to customer inquiries within 1–2 business days.

When contacting us about an existing order, please include your order number and the email address used at checkout.

Business Information

Velunevia is owned and operated by Zhengzhou Zelin Network Technology Co., Ltd.

Brand Name: Velunevia
Website: velunevia.com
Legal Company Name: Zhengzhou Zelin Network Technology Co., Ltd.
Registered Address: Room 1002, 10th Floor, Unit 2, Building 13, Jinlanwan, No. 10 Jinbei Road, Huiji District, Zhengzhou, Henan, China
Customer Support Email: service@velunevia.com