Privacy Policy

Last Updated: September 15, 2026

Overview

This Privacy Policy explains how Velunevia collects, uses, shares, and protects personal information when you visit velunevia.com, place an order, contact us, or otherwise use our services.

Velunevia is owned and operated by Zhengzhou Zelin Network Technology Co., Ltd.

Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information, such as your name, email address, phone number, billing address, and shipping address
• Order and transaction information
• Customer support communications
• Device and browser information
• Approximate location derived from your IP address
• Information collected through cookies and similar technologies

How We Use Information

We may use personal information to:

• Process and fulfill orders
• Communicate about purchases and delivery
• Provide customer support
• Process returns and refunds
• Prevent fraud and maintain security
• Improve our website and services
• Measure website performance
• Send marketing communications where permitted
• Comply with applicable legal obligations

How We Share Information

We may share personal information with service providers where reasonably necessary to operate our store.

These may include Shopify, payment providers, fulfillment and shipping partners, analytics and marketing providers, technology vendors, and professional advisers.

We may also disclose information where required by law or in connection with a merger, financing, sale, or other business transaction.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate essential website features, remember preferences, understand website usage, improve performance, and support analytics or advertising where permitted.

Where required, visitors may be provided with tools to manage certain cookie or privacy preferences.

You may also manage certain cookies through your browser settings.

Data Retention and Security

We retain personal information for as long as reasonably necessary for order processing, customer support, fraud prevention, dispute resolution, accounting, legal compliance, and other legitimate business purposes.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of online transmission or storage can be guaranteed to be completely secure.

Your Rights and Choices

Depending on where you live, you may have rights to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Portability of certain information
• Restriction or objection to certain processing
• Withdrawal of consent where applicable

You may also unsubscribe from promotional emails using the unsubscribe link in the message.

We may need to verify your identity before processing certain requests.

To submit a privacy-related request, contact us at service@velunevia.com.

Children's Privacy

Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

International Processing

Personal information may be processed in countries other than where you live, including locations where our service providers operate.

Where required by applicable law, appropriate safeguards may be used for international transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The revised version will be posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Email: service@velunevia.com

Business Information

Brand Name: Velunevia
Website: velunevia.com
Legal Company Name: Zhengzhou Zelin Network Technology Co., Ltd.
Registered Address: Room 1002, 10th Floor, Unit 2, Building 13, Jinlanwan, No. 10 Jinbei Road, Huiji District, Zhengzhou, Henan, China
Customer Support Email: service@velunevia.com